Support | Adotbelow

Licensing

What type of license do I need to use your fonts?
Don't worry about it, we offer a single license option that includes everything! We call it the universal license.
What are the terms of the universal license?
The universal license allows you to use the fonts as you wish, without restrictions on where or how you use them. However, keep in mind that the license is limited to the number of workstations you have specified during checkout.
How many workstations should I add to my license?
Basically you'll need to add a workstation for every device on which you intend to instal our fonts. For personal use we recommend the 5 workstations licence as this should cover all your needs. For studios and large organisations we have several options at affordable prices.
Can I use the fonts on multiple devices?
Yes, as long as you add the required amount of workstations to your license. We offer several workstations options in order to ensure flexibility and convenience.
What is the duration of the universal license?
The universal license is a perpetual license.
Can I share the fonts with others?
No, the distribution of fonts is not allowed. Each license is typically valid for a single individual or organisation. If others need to use the fonts, they should purchase their own license.
Can I modify the fonts I purchase from your foundry?
Absolutely! You are allowed to modify the fonts for your convenience, and the creators even appreciate it if you share your modifications with them. The only restriction is that you cannot resell or distribute the fonts.
Can I transfer my font license to someone else?
Font licenses are typically non-transferable, meaning they are valid for the individual or organization that initially purchased them. However, please contact our support team if you require assistance with transferring a license, and we will do our best to accommodate your request.
Do you offer free updates for your fonts?
Yes, we periodically release updates for our fonts to address any potential issues, improve performance, and add new features. As a licensed user, you will have free access to these upgrades which can be downloaded from our website.
Is there an End-User License Agreement (EULA) for the fonts?
No, there is no separate EULA. The only requirement is that you must not exceed the number of workstations you have licensed. Other than that, the universal license governs your usage of the fonts. If you have any further questions or require additional information, feel free to reach out to sales@adotbelow.com.

Custom Font Services

Do you offer custom font design services?
Yes, we offer custom font design services tailored to your specific needs. If you require a unique typeface for your brand or project, please contact us, and we'll be happy to discuss the details and provide a quote.
Can I request modifications or additions to an existing font?
Yes, we understand that customization needs may vary. If you require modifications or additions to an existing font from our foundry, please reach out to our custom font services team, and we'll discuss the possibilities and provide you with further information.

Purchasing

How do I purchase fonts from your foundry?
Purchasing our fonts is easy. Simply browse our font catalogue on our website and add the desired fonts to your cart. Proceed to the checkout page, where you can select your preferred payment method and complete the purchase securely.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and Bank Transfers. During the checkout process, you'll have options to choose from, ensuring a convenient and secure payment experience.
Do you offer discounts for bulk purchases or licensing for large organizations?
We offer discounts for everyone! We have dynamic prices that change based on the number of fonts in your cart. Just keep adding fonts and you'll see the volume discount increase as well.
Can I try out the fonts before making a purchase?
Certainly! Trial fonts are available for you to experience and evaluate the typefaces. The creators believe that trying a typeface is the best way to assess its suitability. To access the trial fonts, please look for the "Download Trial Fonts" button in the desired font page. Please note that Trial Fonts have no OpenType features and a very limited character set.
Can I get a refund if I'm not satisfied with the fonts?
Due to the digital nature of fonts, we generally do not offer refunds. However, if you encounter any technical issues or have concerns about your purchase, please contact our support team, and we'll work with you to find a satisfactory solution.
What should I do if I accidentally purchase the wrong fonts?
If you accidentally purchase the wrong fonts, please contact our support team immediately. Depending on the circumstances, we may be able to assist you in exchanging or adjusting your purchase.

Technical Support

Can I get support if I encounter technical issues with your fonts?
Absolutely! We provide comprehensive support to our customers. If you encounter any technical issues or have questions regarding our fonts, you can reach out to our support team via email or our online contact form. We strive to provide prompt and helpful assistance.
How do I install the fonts I purchased?
Installing our fonts is straightforward. After downloading the font files, you can typically install them on your computer or device by double-clicking the font file and clicking the "Install" button. If you require more detailed instructions, please get in touch with us.
Are your fonts compatible with different software and platforms?
Yes! Our fonts are designed to work seamlessly across various software applications and platforms, including Adobe Creative Suite (Photoshop, Illustrator, InDesign), Microsoft Office, and many others. We provide font files in different formats (e.g., TrueType, OpenType) to ensure full compatibility.